Terms of Service

1. About AISTeA

AISTeA (AI Smart Teaching Assistant) is an AI-powered learning platform operated by the AISTeA team based in India. We provide personalised study plans, on-demand homework help, AI-graded practice tests, and topic summaries aligned to CBSE, ICSE, and State Board syllabi for students in Grades 1 to 12.

The service is available at aistea.in, the web app at app.aistea.in, and our official Android application. References to "AISTeA", "we", "us", or "our" mean the AISTeA team. "You" means the person using the service, or, where the user is a minor, the parent or guardian.

2. Who can use AISTeA

• If you are under 18, you may only use AISTeA with the consent and supervision of a parent or guardian. Your parent or guardian must accept these Terms on your behalf.
• If you are a school administrator creating accounts for students under your school, you confirm that you have lawful authority to do so and have obtained appropriate parental consent under applicable law.
• You must provide accurate registration information (name, email, grade, board) and keep it current.

3. Your account

• You are responsible for all activity that happens under your account. Don't share your login with anyone else.
• If you suspect your account has been accessed by someone else, contact us at karthikeyan@aistea.in immediately.
• We may suspend or terminate accounts that violate these Terms, abuse the service, or remain inactive for an extended period.

4. AI content disclaimer — please read

• Always double-check important information against your textbook, teacher, or a trusted source — especially for board exam answers, scientific facts, dates, and formulas.
• AISTeA is a study aid, not a replacement for your school teacher, tutor, or official curriculum.
• AI-graded exam scores are estimates intended to give you practice feedback. They are not official board scores or certified evaluations.
• If you spot a factual error, please report it via karthikeyan@aistea.in — we use these reports to improve the system.

5. Acceptable use

You agree NOT to:

• Use AISTeA to cheat on exams, assignments, or tests where AI assistance is prohibited.
• Submit content that is illegal, harmful, hateful, harassing, sexually explicit, or violates the rights of any person.
• Attempt to reverse engineer, scrape, or programmatically extract content from the service except through APIs we provide.
• Use the service to build a competing AI tutoring product.
• Impersonate another person or misrepresent your affiliation with a school.
• Disrupt the service, bypass usage limits, or attempt to access another user's account.

We may remove content or suspend accounts that violate these rules without prior notice.

6. School accounts

• Schools that subscribe to AISTeA may onboard students under a custom plan with the school's branding and pricing.
• The school administrator is responsible for ensuring that parental consent has been obtained for each enrolled minor where required by law.
• Schools may set custom limits and toggle features for their students; AISTeA is not responsible for content or restrictions configured by the school.
• If a school subscription is suspended or terminated, student accounts may be downgraded to the free plan or deactivated.

7. Payments & refunds

• Paid plans (Basic, Pro, School, etc.) are billed in Indian Rupees through Razorpay or other payment processors we integrate.
• Subscriptions auto-renew at the end of each billing period unless cancelled in advance. You can cancel anytime from your profile.
• Payments are non-refundable once a billing period has started, except where required by law or at our sole discretion in cases of clear billing error or unauthorised charge.
• School subscriptions may have separate refund terms set out in the school's contract with AISTeA.
• We may change pricing for future billing periods; existing subscribers will be notified at least 7 days before any change takes effect.

8. Intellectual property

• The AISTeA platform, brand, logo, course structure, and original written content are owned by the AISTeA team and protected by Indian and international copyright law.
• Textbook content surfaced through the platform is owned by the respective publishers (NCERT, board publishers, school publishers). AISTeA uses this content under fair-use educational principles and assumes responsibility for removal on legitimate request.
• Content you submit (homework photos, chat messages, voice clips) remains yours. You grant AISTeA a limited licence to process, transmit, and store it only as required to deliver the service to you.
• AI-generated outputs are produced for your personal study use. You may save, print, or share them privately, but you may not republish them commercially.

9. Third-party services

AISTeA uses third-party platforms to operate. These include (but are not limited to):

• Google Cloud / Firebase — hosting, authentication, and storage.
• Google Gemini — large-language-model inference for AI features.
• Razorpay — payment processing.
• Firebase Cloud Messaging — push notifications.

These services have their own terms and privacy policies. Your use of AISTeA implies acceptance of the relevant third-party terms where they apply to features you use.

10. Termination

You may stop using AISTeA at any time and delete your account from the profile page (or by emailing us). We may suspend or terminate your account if you breach these Terms, abuse the service, or for any other reason at our reasonable discretion, with notice where practicable. Termination does not entitle you to a refund of unused subscription time except where required by law.

11. Limitation of liability

AISTeA is provided "as is" and "as available". To the maximum extent permitted by Indian law:

• We do not guarantee that the service will be uninterrupted, error-free, or that AI-generated content will be accurate or complete.
• We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of marks, study time, exam outcomes, or data — even if we have been advised of the possibility of such damages.
• Our total aggregate liability for any claim arising out of or related to the service is limited to the amount you paid to AISTeA in the 12 months preceding the claim, or ₹5,000, whichever is greater.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by a notice inside the app at least 7 days before the change takes effect. Continued use of the service after the change means you accept the updated Terms.

13. Governing law & disputes

These Terms are governed by the laws of India. Any dispute arising out of or related to the service or these Terms shall be subject to the exclusive jurisdiction of the courts at Coimbatore, Tamil Nadu, India. Before resorting to legal action, you agree to first contact us in good faith at karthikeyan@aistea.in to attempt an informal resolution.

14. Contact

Questions about these Terms? Reach us at:

• Email: karthikeyan@aistea.in
• WhatsApp: +91 93458 41136
• Web: aistea.in